RETURN AND REFUND POLICY

Return & Refund Policy

Last Updated: 22,December,2025

At MBA Mattresses (mbamattresses.com), we aim to provide high-quality mattresses and a comfortable shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Return Policy

We accept returns and replacement requests only under eligible conditions. Customers must contact us within the specified time period after receiving the product.

A product may be eligible for return or replacement if:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • There is a manufacturing defect covered under warranty.
  • The product received does not match the order details.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to improper use or handling.
  • Products with stains, cuts, tears, or signs of misuse.
  • Mattresses that have been used beyond the allowed inspection period.
  • Products without original packaging, invoice, or purchase proof.
  • Customized or specially made products (if applicable).

3. Return Request Process

To request a return or replacement:

  1. Contact our customer support team with your order details.
  2. Provide photos/videos of the product if required.
  3. Our team will review your request and confirm eligibility.
  4. If approved, we will arrange the return or replacement process.

4. Refund Policy

Once your return request is approved and the product is received and inspected, we will process your refund.

Refunds will be issued through the original payment method used during purchase.

The refund processing time may vary depending on your bank or payment provider.

5. Replacement Policy

If a product is found defective or incorrect, MBA Mattresses may provide a replacement product after verification.

Replacement approval depends on product availability and the condition of the returned item.

6. Cancellation Policy

Orders can be cancelled before they are dispatched.

Once the product has been shipped, cancellation requests may not be accepted.

7. Delivery Damage Claims

Customers are requested to inspect the product at the time of delivery. Any visible damage should be reported immediately with supporting photos.

Claims made after the specified reporting period may not be accepted.

8. Warranty Claims

Warranty claims will be handled according to the warranty terms provided with the mattress.

Warranty does not cover:

  • Normal wear and tear.
  • Physical damage caused by misuse.
  • Water or moisture damage.
  • Damage caused by improper installation or handling.

9. Contact Us

For return, replacement, or refund-related queries, please contact us:

Website: mbamattresses.com
Email: care@mbamattresses.com
Phone: +91-6393534233

Thank you for choosing MBA Mattresses. We appreciate your trust and are committed to providing quality sleep solutions.

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